Delivery Conditions
All orders are sent via Australia Post. We do our best to ship orders promptly after receiving them which is usually the same day or the next business day (please allow more time during sale or product launch periods).
All deliveries include parcel tracking – the best way to track and manage your deliveries is with the Australia Post mobile app.
Get the AusPost app
We also have an Express option at the checkout for an additional cost (please note, this option is NOT available during sale or product launch periods).
The pricing and timeframes are as follows:
Delivery Prices – Australia
| Order Value | Regular Post | Express Post |
| All Orders | FREE | $14.95 |
Estimated Lead Times – Australia (business days)
| Regular Post | Express Post | |
| Queensland | 2 – 5 | 1 – 2 |
| NSW | 3 – 6 | 1 – 2 |
| Victoria | 3 – 6 | 2 – 3 |
| SA | 3 – 6 | 2 – 3 |
| NT | 5 – 9 | 3 – 5 |
| WA | 7 – 10 | 3 – 5 |
| Tasmania | 5 – 9 | 2 – 4 |
* Please note: These are estimated shipping times, based on business days. It may take longer to ship to rural areas.
International Orders
We use Australia Post Express shipping for international orders which provides tracking and signature on delivery. Ethical Brand Co does not take responsibility for shipping costs on any lost or unclaimed international deliveries. This includes any returns to sender through post office.
Delivery Prices – International based on order value
| Region | $0.00 - $100.00 | $100.00 - $250.00 | $250.00 - $500.00 | Over $500.00 |
|---|---|---|---|---|
| NZ | $19.95 | $34.95 | $39.95 | $49.95 |
| USA & CA | $29.95 | $39.95 | $49.95 | $59.95 |
| All Other Regions | $39.95 | $54.95 | $64.95 | $74.95 |
Lead Time – International
We ship to over 190 countries and lead-time varies between 5 – 15 days. If for any reason our courier is unable to service your area, you will be contacted directly by our office regarding a refund for your products.
International Duty
Please be aware that each country has its own rules on Duty payable when purchasing goods from overseas. If you purchase our products and the total is over the duty threshold for your country, you may be liable to pay duty. We do not pay international duty on any international orders. If your order is returned to us due to unpaid international duties or is unclaimed, you will be contacted directly by our office regarding a refund for your products.
Australian GST on International Orders
The retail prices charged on our online shop are the same for both domestic and international orders. Orders outside Australia do not reflect any Australian GST. For further enquiries please contact us on contact@ethicalbrandco.com.au