Refunds & Returns Policy
In accordance with Australian Consumer Law, Ethical Brand Co is not required to provide a refund if you make a wrong selection or change your mind, however, we will gladly accept Change of Mind returns on product/s that you have purchased from us, provided you notify us within 30 days of receiving your order.
The product/s need to be unopened, unused, in original packaging and saleable condition.
If you are approved by us to return your Change of Mind product/s, any return postage costs need to be covered by you, the customer. Once your returned product/s are received by us and meet the criteria stated above, you will receive a refund for the product/s.
No refunds or returns will be accepted on clearance/discontinued items.
Faulty/Damaged
If you receive a product that is faulty or damaged in transit, you are required to notify us within 30 days of receiving your product/s. We will require detailed information regarding the fault which may include photos and, in some cases, we may require the product to be returned for testing, with return postage costs to be covered by Ethical Brand Co.
Once the product is confirmed as faulty you will be offered a repair, replacement or refund as appropriate.
Purchased from an authorised stockist
If you purchased your product/s from a salon stockist or authorised online store, then please return it to them for professional advice and assistance regarding your purchase. The stockist will be able to offer replacement, exchange or refund as appropriate for you.